We welcome your feedback about our site and our flowers. Check out our frequently asked questions section below to find the answer you may be looking for.

Ways to get assistance:

1. Email us at customerservice@thesunflowerfarm.com
2. Call us at 1-513-383-1071
3. Fax us at 1-513-561-1547

If you have already placed an order and need to make a change(s) please call (513) 383-1071 and leave a message for Pam.

Return Policy

Warranty: We extend no guarantee beyond that supplied by the manufacturers, and imply no warranty as to the merchantability or fitness for a particular purpose of any item. The liability of The Sunflower Farm is limited to the purchase price at the time of shipment.

Satisfaction: If at any time for any reason you are not satisfied with the merchandise you have received, please contact us for complete return instructions.

Damage Claims: Claims due to shipping damage must be filed with the carrier within 48 hours of receipt of goods. Contact us for instructions.

Merchandise Return Instructions: Contact us for a return authorization number, return shipping address, and instructions. Tell us then whether you want the product replaced or exchanged, purchase price refunded, or receive a gift certificate.

• Cut out and complete the "Return Form" from the bottom of the "Order Summary".
• Pack the merchandise and return form in a well-sealed shipping box, in the original package if possible.
• Complete and attach the provided "Return Label" and ship by your chosen method. The customer is responsible for return shipping charges.

Frequently Asked Questions

What happens after I place an order?
After your order is placed, if it is for immediate shipping your credit card will be charged when we receive your order. If it is for a future ship date, your credit card will not be charged until the day of shipping. After we receive your order we will e-mail a conformation for your order within 2 hrs.

What if I do not receive an order confirmation via e-mail?
Then please call us at 1-513-383-1071 and let us know that you did not receive a confirmation.

Can I change the delivery address or date of my order's delivery?
If your sunflower order has not been delivered or is not on it’s way to being delivered. To change the address or date of your delivery please enter the new information on our change of address/date form in customer service and email that to us.

Can I cancel an order?
If your order has not already been delivered or is not on it's way to be delivered. To do so please call us immediately at 1-513-383-1071 . If your order has already been sent out for delivery we will be unable to cancel it.